TERMS AND CONDITIONS

We strongly advise that you read and understand the following before ordering from us.

We are based in England (U.K.)

We are registered with H.M.R.C.

All stock displayed for sale is in our physical possession and is available for immediate despatch. We do not advertise stock we do not have.

Returns for orders in the U.K. are accepted within seven days for a refund, no quibble whatsoever.

Orders placed from outside the U.K. cannot be accepted for returns due to the high postage and possible customs tax charges, be aware and understand this before ordering. Please email before placing an Order if clarification is required on this.

Please be aware that payments made by PAYPAL withhold a 3% fee for refunds, CLEARPAY withhold a 6% fee for refunds, and WIX or Credit and Debit Cards withhold a 2.1% fee. For any item returned this will be deducted by PAYPAL, CLEARPAY and WIX from your refund. Exchanges, or payments by Bank Transfer, will not incur this charge.

Please note that Packaging Charges of £5.00p with every order are non-refundable. Postage charges are listed on the drop-down menu on the checkout/shipping page. Items returned must be still in original packaging with no tags or labels removed. It is strongly recommended that you send the goods back to us with adequate Insurance Cover as we are not liable for lost/missing packages. We also suggest that you fill out the Returns Form as enclosed with every order. We cannot accept responsibility for, fair wear and tear, failure to comply with washing instructions, abuse of 3rd party damage, i.e dry cleaning, etc. This does not affect your statutory rights.

Additional postage charges are applicable to customers outside the U.K. These are stated at time of checkout on the drop-down shipping cart options.

A Tracking Number on all orders will be provided on request, and a Signature on Delivery is always required.

All our transactions are carried out through PAYPAL, KLARNA or WIX for your security. All major CREDIT and DEBIT cards are accepted for your convenience and confidence through this form of payment. You do not need a PAYPAL account to do this, please checkout as a Guest. If you would prefer to pay by CHEQUE, BANK TRANSFER, LLOYDS BANK DEPOSIT or POSTAL ORDERS, please e-mail for details with information on the item you would like so we can reserve it.

For manual payments our PAYPAL account name is : sales@identity-menswear.com

PAYPAL Link for direct payments : paypal.me/identitymenswear

For overseas buyers from outside the U.K., we will not and cannot be held responsible for any Import or Export taxes incurred when ordering from this website.

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The personal information that we collect from you is required to process your order. All information held is in accordance with the Data Protection Act 1998.

We do not give out your personal details to any third parties, and we do not sell mailing lists to other Companies.

For us to be able to process your order we will need to know your Name, Delivery Address, e-Mail Address, and Telephone Number. We do not collect sensitive information about you.

We have an email database that we use to inform on new stock arrivals. You can remove yourself at any point from this database. It is not a requirement or precondition of ours to sign up to our emailing list. You can opt out of the database at any time by emailing us.

Terms: Store Policies